Store policies

These apply to every order placed on this website. Last updated 23 September 2026.

Shipping and delivery

If a parcel is badly delayed, contact us with your order code and we will chase the courier.

Cancellation

You can cancel any order before it is shipped by messaging us on WhatsApp or email with your order code. If you paid online, we refund the full amount. Once an order has been handed to the courier it can no longer be cancelled, but the returns policy below still applies.

Returns and refunds

Saffron is a food product, so for hygiene reasons we cannot take back packs that have been opened. We will make it right in these cases:

• Damaged, tampered or wrong item: tell us within 48 hours of delivery with a photo of the parcel and product. We send a replacement or refund you in full.
• Changed your mind: an unopened pack with its seal intact can be returned within 7 days of delivery for a full refund of the product price. Return shipping is paid by you unless the item was faulty.
• Parcel not delivered: if the courier confirms it is lost, we refund in full or send it again, your choice.

How refunds are paid: online payments go back to the original payment method through Razorpay, normally within 5 to 7 working days after we approve the refund. Cash on Delivery orders are refunded by UPI or bank transfer to an account you give us.

Privacy

When you order, we collect your name, mobile number, email (optional), and delivery address. We use them only to deliver your order, contact you about it, and handle returns.

Waitlist: if you join the launch waitlist, we keep your name, WhatsApp number, city, email (if given) and the product you're interested in. We use them only to tell you about the Kesharji launch and your launch offer. Ask us any time and we'll delete them.

• Payments are processed by Razorpay. Your card, UPI and bank details go directly to Razorpay; we never see or store them.
• Where your details are kept: in our order database, and shared with the courier only as needed to deliver your parcel. Order emails are sent through an email delivery service.
• We do not sell or rent your details to anyone, and we do not send marketing messages unless you sign up for our newsletter.
• The site records anonymous visit counts (for example, how many people opened the checkout) to improve the store. These do not identify you.
• To see or delete the details we hold about you, contact us below.

Terms of sale

• Prices are in Indian Rupees and are shown before you pay. The amount charged is the total shown at checkout.
• An order is confirmed when online payment succeeds, or, for Cash on Delivery, when we accept it. We may decline or cancel an order (with a full refund) if a product is out of stock, a price was shown in error, or the address cannot be served.
• Product photos are representative; saffron is a natural product and colour and thread size vary slightly between harvests.
• Reviews on this site are from customers and are published after we check them. We do not edit their wording.
• Any dispute is subject to the laws of India.

Contact

For orders, cancellations, returns or privacy requests:

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